TERMS AND CONDITIONS
1.Introduction and Seller Details
Welcome to dsityreshop.com, the official online tyre shopping platform operated by Samson Rubber Industries (Pvt) Ltd.
- Business address: Jinasena Mawatha, Mahara, Kadawatha, Sri Lanka
- Website: https://dsityreshop.com/
- Email: order@dsityreshop.com
- Hotline: +94 77 060 0601
- Customer Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (excluding public holidays)
By accessing our website, registering an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.
- Business address: Jinasena Mawatha, Mahara, Kadawatha, Sri Lanka
2. Products and Availability
dsityreshop.com offers tyres and related products, including motorcycle, scooter, three-wheeler, passenger vehicle and other automotive tyre products and accessories.
We make reasonable efforts to ensure that product descriptions, tyre sizes, specifications, images and prices are accurate and up to date. However, availability, prices and specifications may change without prior notice. Product images are for illustration and may differ slightly from the actual product.
All orders are subject to stock availability and confirmation.
3.Safety, Fitment and Correct Use
Tyres are a safety-critical product. By ordering, you confirm that:
- You are responsible for selecting the correct tyre size, load index, speed rating and type for your vehicle, as stated in the vehicle manufacturer’s manual or on the existing tyre sidewall.
- Tyres should be fitted, balanced and inspected by a qualified tyre technician.
- Tyres must be kept at the recommended pressure and not be overloaded or used beyond their rated speed or purpose.
- Our staff may offer guidance on fitment, but the final suitability check remains the customer’s responsibility unless we have expressly confirmed fitment in writing for a specific vehicle.
Nothing in this section limits liability that cannot lawfully be limited, including liability for death or personal injury caused by our negligence or by a defective product.
- You are responsible for selecting the correct tyre size, load index, speed rating and type for your vehicle, as stated in the vehicle manufacturer’s manual or on the existing tyre sidewall.
4. Pricing and Payments
All prices are quoted in Sri Lankan Rupees (LKR). Applicable taxes, delivery charges, discounts and other fees are displayed at checkout where relevant.
Payment methods, subject to availability, include:
- Debit and credit cards
- Supported online payment gateways
- Buy Now Pay Later (BNPL) facilities, including KOKO, Mintpay and Payzy
- Other methods introduced on the website
BNPL transactions are subject to the terms, eligibility requirements, approval processes and repayment conditions of the respective providers. dsityreshop.com is not responsible for financing approvals, installment schedules or charges imposed independently by those providers.
- Debit and credit cards
5. Order Placement, Acceptance and Contract Formation
Customers must provide accurate and complete information, including full name, contact number, email address, delivery or pickup details, and the correct tyre size and product.
- When you submit an order, an order reference number is generated and an automated acknowledgment is sent. This acknowledgment is not acceptance of your order.
- A binding contract is formed only when we confirm the order in writing (by email, SMS or other message) or dispatch the goods or make them ready for pickup, whichever is earlier.
- We may contact you to verify order details before processing.
- If we cannot accept or fulfil an order for any reason (for example, stock unavailability or failed verification), we will notify you within [3] working days. Any amount already paid will be refunded in full to the original payment method within the period stated in Section 9.
- When you submit an order, an order reference number is generated and an automated acknowledgment is sent. This acknowledgment is not acceptance of your order.
6. Delivery
We deliver to eligible locations across Sri Lanka. The standard estimated delivery period is 2–4 working days from order confirmation. This is an estimate and not a guarantee; times may vary due to stock availability, courier operations, location, public holidays and circumstances beyond our reasonable control.
- Delivery fees, where applicable, are shown at checkout.
- Customers must provide accurate delivery addresses and contact numbers.
- Risk and ownership. Risk in the goods passes to you on delivery. Ownership passes to you once full payment has been received.
- Transit damage. Please inspect the package on delivery. Report any visible damage or missing items to the courier at the time of delivery where possible, and to us within 24h with photographs.
We are not responsible for delays caused by incorrect details, customer unavailability or events beyond our reasonable control, but we will make reasonable efforts to help resolve delivery issues.
- Delivery fees, where applicable, are shown at checkout.
7. Pickup from Authorized Dealers
Where available, you may choose Pickup from Dealer at checkout. The order is assigned to the participating authorized dealer or pickup location you select.
- You will be notified when the order is ready for collection.
- Orders must be collected within five (5) days of the pickup-ready notification, unless otherwise communicated.
- Bring your order reference number and valid identification for verification.
- Until collection, the goods are held by the dealer on our behalf. We remain responsible to you for the order; the dealer is responsible for safe storage and correct handover.
- If an order is not collected in time, we will contact you and arrange cancellation or another suitable resolution. A refund will be processed under Section 9, less any charges disclosed to you in advance and permitted by law.
- You will be notified when the order is ready for collection.
8. Returns and Exchanges
- Inspection and reporting. Please inspect your order on receipt or collection. Report any damaged, defective or incorrect item within 2 days of delivery or collection by contacting order@dsityreshop.com or +94 77 060 0601, quoting your order reference number.
- Evidence. We may ask for your invoice or order number, clear photographs of the product and packaging, and the tyre size.
- Our remedy. If the item is confirmed to be damaged, defective or incorrect, we will, at your choice where reasonably possible, replace it, exchange it or refund you in full, including original delivery charges.
- Condition. Tyres that have been fitted, used or damaged by the customer cannot be returned for change of mind.
- Return shipping arrangements will be communicated to you. We will bear return costs where the return is due to our error or a confirmed defect.
- Inspection and reporting. Please inspect your order on receipt or collection. Report any damaged, defective or incorrect item within 2 days of delivery or collection by contacting order@dsityreshop.com or +94 77 060 0601, quoting your order reference number.
9.Cancellations and Refunds
To cancel an order, contact customer support as soon as possible. Requests are reviewed according to the order status. Orders already dispatched may not be cancellable immediately and may require a return under Section 8.
- Refunds are made to the original payment method.
- We will initiate the refund within 3 working days of approving it. The standard estimated processing period is 7–14 working days, depending on the payment provider or issuing bank.
- Any delivery charges, return shipping costs or non-refundable payment processing fees that apply will be communicated to you and applied only where permitted by law and the agreed purchase terms.
- For BNPL orders, refunds are processed through the BNPL provider, whose procedures and timelines apply to your installments.
- Refunds are made to the original payment method.
10. Promotional Offers and Discount Codes
We may offer promotional discounts, coupon codes, seasonal campaigns, free delivery and other promotions, each subject to its own terms, eligibility and validity period.
Unless stated otherwise:
- Some offers may be limited to selected products.
- Multiple promotions may not be combined.
- Promotions are subject to availability.
- Benefits cannot be applied retrospectively to completed orders.
We may modify, suspend or withdraw promotions, subject to applicable law and commitments already made to customers.
- Some offers may be limited to selected products.
11. Customer Accounts and Website Security
You may create an account to manage orders and delivery details. You are responsible for keeping your credentials confidential and must notify us promptly of suspected unauthorized access.
You must not interfere with the website’s operation, access restricted systems, introduce malicious software or use the platform for fraud. We may restrict or suspend accounts involved in suspected misuse, fraud or unlawful activity, subject to applicable law.
12. Privacy and Personal Data Protection
- We respect your privacy and handle personal information responsibly. This section summarizes our practices;
12.1 Information we collect
- Name, email address,
telephone number, billing and delivery details
- Purchase and order history,
product preferences and shopping activity
- Customer service inquiries
and feedback
- IP address, browser, device
information and website usage data
Payment transactions are handled by authorized payment service providers. We never ask you to disclose card credentials to our support team.
12.2 How we use information
To process and deliver orders, arrange dealer pickup, send order updates, manage accounts, handle refunds, warranties and inquiries, improve the website, prevent fraud, analyze performance, comply with legal requirements, and send promotional communications where legally permitted. You can opt out of marketing messages at any time using the unsubscribe link or by contacting us.
12.3 Sharing
We share relevant information with payment providers, delivery partners, participating dealers, hosting and technical service providers and other authorized partners only as necessary and with appropriate safeguards. Some providers (including hosting, analytics and advertising services such as Google and Meta) may process data outside Sri Lanka. We do not sell personal information to third parties.
12.4 Retention
We keep personal data only as long as needed for the purposes above and to meet legal, tax and accounting obligations.
13. Cookies and Website Analytics
- We use cookies and similar technologies to support login and session management, shopping cart functionality, performance monitoring, customer experience improvements, analytics, campaign measurement and, where permitted, relevant advertising. We may use third-party analytics and advertising technologies, including services provided by Google and Meta.
You can manage cookies through your browser settings and the consent controls on the website. Disabling essential cookies may affect certain website functions.
14. Third-Party Websites and Services
- Our website may link to
third-party websites, payment providers, social media platforms and other
services. These operate under their own terms and privacy policies. We
are not responsible for their independent content, policies or
activities, and encourage you to review their terms before use.
- Our website may link to
third-party websites, payment providers, social media platforms and other
services. These operate under their own terms and privacy policies. We
are not responsible for their independent content, policies or
activities, and encourage you to review their terms before use.
15. Intellectual Property
- All website content, including
logos, product images, graphics, text, designs and trademarks, belongs to
Samson Rubber Industries (Pvt) Ltd or its respective owners. It may not
be copied, reproduced, distributed, modified or used commercially without
permission, except as permitted by law.
- All website content, including
logos, product images, graphics, text, designs and trademarks, belongs to
Samson Rubber Industries (Pvt) Ltd or its respective owners. It may not
be copied, reproduced, distributed, modified or used commercially without
permission, except as permitted by law.
16. Limitation of Liability and Force Majeure
- We make reasonable efforts to
provide a secure, accurate and reliable shopping experience. Website
availability may be affected by maintenance, network disruptions or
technical issues.
To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the website.
Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, floods, strikes, civil unrest, fuel or transport disruption, supplier or import disruption, government action, or failure of utilities or networks. Where this affects your order, we will inform you and offer a revised timeline or a full refund.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or your mandatory rights under Sri Lankan consumer protection law.
- We make reasonable efforts to
provide a secure, accurate and reliable shopping experience. Website
availability may be affected by maintenance, network disruptions or
technical issues.
17. Customer Complaints and Dispute Resolution
- We want to resolve concerns
quickly and fairly.
- Contact us first. Email order@dsityreshop.com or call +94 77 060 0601
with your order reference number and a description of the issue.
- Acknowledgment. We will acknowledge your complaint within [2]
working days.
- Resolution. We aim to resolve it, or give you a written
explanation and next steps, within 28 working days.
We keep records of complaints and our responses.
- We want to resolve concerns
quickly and fairly.
18. Changes to These Terms
- We may update these Terms to
reflect changes in operations, website features, payment facilities,
legal requirements or services. Updated terms are published on this page
with the revision date and version number. Changes do not retrospectively
remove rights or commitments arising from orders already accepted. The
Terms in force at the time you place an order apply to that order. Please
review this page periodically.
- We may update these Terms to
reflect changes in operations, website features, payment facilities,
legal requirements or services. Updated terms are published on this page
with the revision date and version number. Changes do not retrospectively
remove rights or commitments arising from orders already accepted. The
Terms in force at the time you place an order apply to that order. Please
review this page periodically.
19. Contact Information
dsityreshop.com – Online Customer Support
Website: https://dsityreshop.com/
Email: order@dsityreshop.com
Hotline: +94 77 060 0601
Address: Jinasena Mawatha, Mahara, Kadawatha, Sri Lanka
Customer Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (excluding public holidays)
