Return Policy & Product Complaints

Return Policy : Online

1. Unused and Undamaged Products: DSI Tyres accepts returns of unused and undamaged products. If the product has been used or damaged, it will not be eligible for return. The product must be returned in its original condition, with all original packaging, tags, and accessories.
2. Return Window: Customers have a window of 14 days from the date of purchase to return the product.
3. Return Process: Customers who wish to return a product must contact DSI Tyres customer service to initiate the return process. DSI Tyres will provide customers with a return authorization number and instructions on how to return the product.
4. Return Shipping: Customers are responsible for the cost of shipping the product back to DSI Tyres. The company recommends that customers use a trackable shipping method to ensure the product is received by DSI Tyres.
5. Refunds: Once DSI Tyres receives the returned product, the company will inspect it to ensure it is in unused and undamaged condition. If the product meets these requirements, DSI Tyres will issue a refund to the customer. The refund will be issued using the original payment method used for the purchase.
6. Non-Returnable Items: Some Tyres/Tubes may not be eligible for return. These include products that have been used or damaged, as well as custom or special orders.
7. Defective Products: If a product is defective, DSI Tyres will replace the product or issue a refund at no cost to the customer. Customers must contact customer service to initiate the process.
8. Warranty: All DSI Tyres products  come with a warranty. Customers should refer to the warranty information provided with the product for details on how to make a claim.

Please note that the above policy is subject to change at the discretion of DSI Tyres. Customers should check the company’s website or contact customer service for the most up-to-date

* conditions Apply.

Product Complaints

Customers can handover their tyres to the nearest shop if they assume that there is a product defect.
Company will review the tyre and compensations will be done based on the remaining tread depth. After a proper evaluation we will be compensating the consumer.

Special Note : Customers are eligible for warranty claim only within three years from manufacturing date.